Interactive Intelligence, a global leader of cloud services for customer engagement, was acquired by market-leading omnichannel customer experience company Genesys Telecommunications Laboratories, Inc. in a $1.4 billion deal which closed at the end of 2016. Our firm represented Interactive Intelligence in the transaction.
The transaction brings together two of the best companies in the customer experience industry with complementary product portfolios serving adjacent market segments. Interactive Intelligence is a public, Indianapolis-based company with a 20-plus year history and a global presence.
